Frequently Asked Questions

 
 

Are you wondering how this process works? These are common questions regarding counseling services.

Have Other Questions? Contact Us »

 

What services do you provide?

Inner Healing Counseling currently offers traditional and virtual counseling to residents of the state of Alabama. We also provide virtual counseling to residents of Georgia and Florida via

  • Traditional In Person Counseling

  • Telehealth Counseling via video or audio call

  • Messaging Therapy via secure instant messaging

  • Business Consultations

  • Trainings/Workshops

How does the process work?

  1. Step One: We verify your insurance benefits and/or method of payment to inform you on the cost of services. You must send in your drivers license and the front and back of your insurance card in order for us to verify those benefits. You may submit those documents on the Client Access page.

  2. Step Two: We will email an invite to complete the online registration paperwork in our client portal. Those links are also available on the Client Access page.

  3. Step Three: We will send you an email with available appointment opening to set up your first counseling appointment. The purpose of this visit is for the counselor to assess your needs, your goals for treatment, and establish a plan for treatment.

Is virtual counseling appropriate for My situation?

If you have a history of any of the following:

  • hallucinations

  • psychosis

  • severe mental illness (e.g. Schizophrenia, Schizoaffective Disorder)

  • serious addiction to drugs or alcohol,

  • persistent and serious thoughts about harming yourself or others

local mental health services will be the best option for you. In all other instances, your counselor will assess and determine whether your primary concerns can be managed safely and effectively via virtual counseling. Your counselor will provide a candidly thorough assessment in your initial consult. Your counselor is committed to helping you appropriately identify the level of services that you need.

How is progress monitored?

Treatment planning is established based on your individualized goals. Progress on those goals are consistently evaluated during routine counseling sessions.

what type of device can I use for virtual sessions?

  • Computer with a webcam and internet access

  • Mobile device or table with a webcam and internet access

What age groups do you counsel?

At this time, Inner Healing Counseling is accepting patients ages 14 and older.

what can I do between sessions if I need assistance?

  • If you have general questions in between sessions your counselor will provide you with a method of communication. If you are having thoughts of harming yourself or others, or you are in imminent danger you may call the crisis line at 256-886-8040, emergency services or visit your local hospital.

is virtual counseling successful?

According to Riemer-Reiss, M. L. (2000) “telephone and email systems provide effective techniques for consumer-counselor communication because they are fast, convenient and efficient”. They also proclaimed that “videoconferencing is the technology that most closely approximates counseling in person”.

Riemer-Reiss, M. L. (2000). Utilizing Distance Technology for Mental Health Counseling. (cover story). Journal of Mental Health Counseling, 22(3), 189. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=f5h&AN=3535640&site=eds-live

How do you Protect my confidentiality & privacy?

  • Communications made through the video conferencing software VSee is privacy protected (IM & Videoconference)

  • We have placed multiple layers of security on our email services. However, please be advised that conversations made via email may not be as secure depending your type of internet connection. It may be in your best interest to limit the amount of confidential information disclosed.

Do you accept insurance?

Inner Healing Counseling currently accepts Alabama Medicaid, Blue Cross Blue Shield of Alabama, All Kids, Blue Choice, PeeHip, New Directions EAP, American Behavioral, CIGNA, Aetna, Magellan, Anthem, United Healthcare, Beacon, Optum, and Behavioral Health Systems insurance. More insurance acceptances will be available in the near future.

what forms of payment do you accept?

  • Health Insurance

  • CashApp

  • PayPal

  • Visa, MasterCard, Discover, and American Express.

  • To inquire about additional forms of payment please contact me via email tobea@innerhealing-counseling.com

AM I Obligated to a certain number of sessions?

Your counselor will develop a plan of treatment with recommended sessions. However, you are not obligated to complete a certain number of sessions. The counseling relationship can be terminated at the request of the client at any time.